FAQ

Switch FAQs

Can I get Flogas Natural Gas? MORE

Yes, all businesses in the Republic of Ireland can be supplied with Natural Gas from Flogas.

How much will I save? MORE

You can save up to on your yearly Natural Gas bill.

How do I switch to Flogas? MORE

Choose your method below:

Switch online quickly and easily now. You will need a recent Natural Gas bill to hand to identify which Customer Sector you are in.Click here to switch now to Flogas Natural Gas
Call our Customer Care Team on:
1850 306 800
to switch easily and in minutes!
Lines open:
Mon-Fri 9.00am - 5.30pm
Download your Tariff form Click here for help on this subject
Fuel Variation Tariff
Small/Medium Business Tariff
return to: Flogas Natural Gas Ltd., Knockbrack House, Matthews Lane, Donore Road, Drogheda, Co.Louth, Ireland.

Will it cost anything to switch to Flogas? MORE

No, you keep the same meter and appliances. There is absolutely no disruption in fact the whole process is systematic and completed in seconds. You should get a closing bill from BGE in the coming days and then your next bill will be from Flogas.

What will I need to switch online? MORE

You will need:

  • A recent Natural gas bill
  • Your Bank details for completing a Direct Debit mandate form
  • An up to date meter reading Click here for help on this subject(How do I get this?)

Will I need a new gas meter? MORE

No. Bord Gáis Networks manage the Natural Gas Network/Grid and is also responsible for all networks (meters/pipelines etc.), therefore you will NOT need a new meter.

Is there a disruption to my gas supply when I switch to Flogas Natural Gas? MORE

No. Changing over is seamless. There will be no disruption to your gas supply.

If Bord Gáis announce a price cut/rise, will you also be reducing/increasing your prices? MORE

Yes any price decrease/increase announced by Bord Gáis are approved by the Commission for Energy Regulator (C.E.R) all such price increase/decreases will affect all suppliers. However the % difference between suppliers will remain, hence Flogas will still be cheaper

Will there be a price increase after the first year? MORE

Obviously we are not in a position to confirm details of pricing 12 months in advance this will ultimately depend on global gas costs, however we can confirm that we will always have a lower price than Bord Gáis for the gas commodity. You will always have a lower gas price with Flogas.

Where will my bills come from and how often? MORE

You should get a closing bill from BGE in the coming days and then your next bill will be from Flogas. We invoice our Business customers every month.

If I am unhappy am I locked into a contract with Flogas? MORE

No, any business customer who changes supplier is only held with their supplier for a term of 20 days – this is a systematic process which prevents customers changing suppliers within the first 20 days. After this period if the customer is unhappy they can of course contact an alternate supplier and change.

Will Flogas service my boiler? MORE

Flogas do not provide any appliances or the servicing of same, however should any of our customers require same we will provide them with the details of a registered installer in their area for assistance


General FAQs

Direct Debit

Please note that all Business Accounts are payable by Direct Debit mandate.
There are currently 2 types of Direct Debit payment options:
A – Bill pay
. This is where the full amount of your bill is deducted from your account 14 days after bill issuance.
B – Payplan. This is where your the total of your gas bills for the coming year is estimated and divided into 12 equal monthly payments, this payment is then deducted on the last working day of each calendar month.

 

How do I read my Meter? MORE

Image showing how to read your meterYour Flogas Natural Gas Business account is billed monthly. Flogas Natural Gas arrange for your meter to be read three times a year and therefore many bills you receive will be based on an estimated reading.

Estimated readings are based on previous consumption, any necessary adjustment will be made when an actual reading is obtained which would usually be on your next bill. We recommend that customers submit as many meter readings as possible to ensure your bill is as accurate as possible.


Taking your own Reading

If you are unhappy with an estimated bill you can take the reading yourself. On the front of your meter, you will see a panel with a number sequence on black and red. Note down the numbers that are on black (Please rollover the meter image on right to see a sample). You can now either:

Phone it in to our customer support team on 1850 306 800. Please be sure to confirm your address and meter number (see right).

Alternatively you can download and complete the METER READING FORM (540kb PDF) and return it to us at Knockbrack House, Matthews Lane, Donore Road, Drogheda, Co.Louth, Ireland.



Alternatively you can submit a meter reading by completing the form at the link below:





Click here to Submit A Meter Reading


How do I understand my Bill? MORE

Below is a sample Business bill. Please rollover the areas highlighted in red for an explanation.

Sample of Medium Tarriff Business Bill Invoice details Your Flogas Account Number Consumption period - Dates of Gas bill consumption Your Meter number Your Tarriff sector Billing Address

How do I stay safe? MORE

In an emergency call the 24 hour Bord Gáis Emergency Service Line

1850 20 50 50
In the interest of public safety all calls are recorded

Download our safety leaflet (512kb PDF)

GAS SAFETY – IF YOU SMELL GAS DO NOT IGNORE IT

  • Phone Bord Gáis immediately – if your phone is in the immediate area, it may be unsafe to use it.
  • Turn off the gas at your meter and appliances
  • Open doors and windows
  • Do not smoke/use naked flames/light switches/door bells.
  • Check with premises nearby

APPLIANCE SAFETY

  • Do not use bath water heaters whilst in the bath
  • Do have central heating boilers serviced every year
  • Do have open flue appliances serviced every year
  • Do have other appliances serviced regularly

CARBON MONOXIDE POISONING

IT IS COLOURLESS, ODOURLESS AND HAS NO TASTE. IT IS A KILLER.
CARBON MONOXIDE POSIONING IS CAUSED BY FUMES FROM FAULTY HOME HEATING APPLIANCES.

WHAT IS IT?

Carbon monoxide can be given off by any appliance which burns a fossil fuel such as gas, coal or oil. It can enter your home if: your appliance is faulty, or the room is not properly ventilated, or the chimney or flue is blocked.

WHAT TO DO?

Ensure your appliances are correctly installed and regularly serviced.
Ensure the rooms in your home containing appliances are properly ventilated - never block vents.
Make sure all chimneys and flues are regularly swept and kept clear.
Carbon Monoxide detectors / alarms are available in all good hardware stores. These provide an extra safety precaution, but never rely entirely on them.
If you have a problem contact your fuel supplier.

SOME DANGER SIGNS

Sooty stains on or just above appliances.
Appliances that burn slowly, badly (floppy flames), or go out.
Condensation or dampness on walls in the room once the appliance is lit.

HOW DOES IT MAKE YOU FEEL?

Carbon monoxide sometimes makes people feel ill. If you develop any of the following: drowsiness - headaches - chest pains - sudden giddiness when standing up - sickness, diarrhoea and stomach pains - stop using your appliances and ask your doctor to check for carbon monoxide poisoning.
For further information, call
1850 797979

Click here for more information on Carbon Monoxide

DOWNLOAD THE PDF

IMPORTANT INFORMATION REGARDING YOUR GAS INSTALLER

For Safety reasons it is now a crime for anyone other than a Registered Gas Installer to carry out Gas Work in your home.
Click here to find a RGII Gas Installer.

IMPORTANT SAFETY NOTICE FOR USERS OF BEKO, FLAVEL AND LEISURE COOKERS

Risk of Carbon Monoxide Poisoning on some Cookers - Please read this Safety Notice
Click here to download this Safety Notice.