How do I...?

 

Choose your method below:

Switch online quickly and easily now. You will need a recent Natural Gas bill to hand to identify which Customer Sector you are in.Click here to switch now to Flogas Natural Gas
Call our Customer Care Team on:
1850 306 800
to switch easily and in minutes!
Lines open:
Mon-Fri 9.00am - 5.30pm
Download your Tariff form Click here for help on this subject
Fuel Variation Tariff
Small/Medium Business Tariff
return to: Flogas Natural Gas Ltd., Knockbrack House, Matthews Lane, Donore Road, Drogheda, Co.Louth, Ireland.

Direct Debit

Please note that all Business Accounts are payable by Direct Debit mandate.
There are currently 2 types of Direct Debit payment options:
A – Bill pay
. This is where the full amount of your bill is deducted from your account 14 days after bill issuance.
B – Payplan. This is where your the total of your gas bills for the coming year is estimated and divided into 12 equal monthly payments, this payment is then deducted on the last working day of each calendar month.

 

Image showing how to read your meterYour Flogas Natural Gas Business account is billed monthly. Flogas Natural Gas arrange for your meter to be read three times a year and therefore many bills you receive will be based on an estimated reading.

Estimated readings are based on previous consumption, any necessary adjustment will be made when an actual reading is obtained which would usually be on your next bill. We recommend that customers submit as many meter readings as possible to ensure your bill is as accurate as possible.


Taking your own Reading

If you are unhappy with an estimated bill you can take the reading yourself. On the front of your meter, you will see a panel with a number sequence on black and red. Note down the numbers that are on black (Please rollover the meter image on right to see a sample). You can now either:

Phone it in to our customer support team on 1850 306 800. Please be sure to confirm your address and meter number (see right).

Alternatively you can download and complete the METER READING FORM (540kb PDF) and return it to us at Knockbrack House, Matthews Lane, Donore Road, Drogheda, Co.Louth, Ireland.



Alternatively you can submit a meter reading by completing the form at the link below:





Click here to Submit A Meter Reading


Below is a sample Business bill. Please rollover the areas highlighted in red for an explanation.

Sample of Medium Tarriff Business Bill Invoice details Your Flogas Account Number Consumption period - Dates of Gas bill consumption Your Meter number Your Tarriff sector Billing Address

In an emergency call the 24 hour Bord Gáis Emergency Service Line

1850 20 50 50
In the interest of public safety all calls are recorded

Download our safety leaflet (512kb PDF)

GAS SAFETY – IF YOU SMELL GAS DO NOT IGNORE IT

  • Phone Bord Gáis immediately – if your phone is in the immediate area, it may be unsafe to use it.
  • Turn off the gas at your meter and appliances
  • Open doors and windows
  • Do not smoke/use naked flames/light switches/door bells.
  • Check with premises nearby

APPLIANCE SAFETY

  • Do not use bath water heaters whilst in the bath
  • Do have central heating boilers serviced every year
  • Do have open flue appliances serviced every year
  • Do have other appliances serviced regularly

CARBON MONOXIDE POISONING

IT IS COLOURLESS, ODOURLESS AND HAS NO TASTE. IT IS A KILLER.
CARBON MONOXIDE POSIONING IS CAUSED BY FUMES FROM FAULTY HOME HEATING APPLIANCES.

WHAT IS IT?

Carbon monoxide can be given off by any appliance which burns a fossil fuel such as gas, coal or oil. It can enter your home if: your appliance is faulty, or the room is not properly ventilated, or the chimney or flue is blocked.

WHAT TO DO?

Ensure your appliances are correctly installed and regularly serviced.
Ensure the rooms in your home containing appliances are properly ventilated - never block vents.
Make sure all chimneys and flues are regularly swept and kept clear.
Carbon Monoxide detectors / alarms are available in all good hardware stores. These provide an extra safety precaution, but never rely entirely on them.
If you have a problem contact your fuel supplier.

SOME DANGER SIGNS

Sooty stains on or just above appliances.
Appliances that burn slowly, badly (floppy flames), or go out.
Condensation or dampness on walls in the room once the appliance is lit.

HOW DOES IT MAKE YOU FEEL?

Carbon monoxide sometimes makes people feel ill. If you develop any of the following: drowsiness - headaches - chest pains - sudden giddiness when standing up - sickness, diarrhoea and stomach pains - stop using your appliances and ask your doctor to check for carbon monoxide poisoning.
For further information, call
1850 797979

Click here for more information on Carbon Monoxide

DOWNLOAD THE PDF

IMPORTANT INFORMATION REGARDING YOUR GAS INSTALLER

For Safety reasons it is now a crime for anyone other than a Registered Gas Installer to carry out Gas Work in your home.
Click here to find a RGII Gas Installer.

IMPORTANT SAFETY NOTICE FOR USERS OF BEKO, FLAVEL AND LEISURE COOKERS

Risk of Carbon Monoxide Poisoning on some Cookers - Please read this Safety Notice
Click here to download this Safety Notice.

 

SF450EN Carbon Monoxide (CO) alarm

Why choose the SF450EN Carbon Monoxide (CO) alarm:
  • 6 year guarantee
  • Superior electrochemical
  • cell sensing technology
  • Easy to install & use
  • Automatic sensor adjustment function
  • ensures complete accuracy
  • Approved to EN50291:2001 & kitemarked
  • Continuous self test function
  • Batteries supplied & pre-fitted in alarm
  • No sensors to replace
  • No mains power
  • No maintenance
The SF450EN is an easy to use and reliable self-contained Carbon Monoxide alarm. Designed for use in all domestic environments such as homes, caravans and boats.
Installation The SF450EN is easily attached using the fixing kit provided, with no need for any wiring. No maintenance is required for the full 6.5 year life of the alarm, with no sensors or any parts to replace.
Maintenance-free Operation This alarm, including batteries, is guaranteed for 6 years. The batteries are sealed inside the alarm, preventing access by the user and do not require replacement for the whole life of the alarm (6.5 years).

Sensor Technology

The latest electrochemical cell technology ensures complete accuracy and reliability giving a 6 year guaranteed life under normal operating conditions. It is officially approved and Kitemarked to the stringent performance requirements of EN50291:2001 - the European Standard for domestic Carbon Monoxide alarms.

Specification

  • Detection Principle - Electrochemical cell
  • Operating Voltage 4.5V
  • Alarm Life - 6.5 years under normal operating conditions
  • End of Alarm Life Warning - 3 short chirps every minute
  • Alarm Indication - Audible and visual alarm
  • Buzzer Output > 85 decibels (dB) at 3m
  • Operating Temperature Range - -10 to +40°C
  • Alarm Levels
    50ppm between 60 to 90 minutes
    100ppm between 10 to 40 minutes
    300ppm < 3 minutes (as required by EN50291:2001)
  • Weight - 140g approx.
  • Dimensions - 110mm x 76mm x 34mm
  • Test Facility - Yes
  • Self Check Function Yes

Buy a Carbon Monoxide Alarm