Price Increase FAQs
How will the May 2014 residential price increase affect my account? MORE
The May 2014 increase will result in a 1.45% increase to all residential gas prices. The new Flogas standard unit rate from 1st May 2014 will be 5.344 (6.066 incl vat) cent per kwh and the new standing charge will be 21.89 (24.85 incl vat) cent per day. The price increase will result in an average monthly increase of €1.00.
How will the increase affect Flogas Customers on Introductory Discounts? MORE
The Flogas introductory discounts will remain unchanged in the percentage difference.
How will the price increase affect customers on the Super Saver Rate MORE
The Supersaver Discount percentage will remain unchanged, however the unit rates will increse by 1.45%
Can I get Flogas Natural Gas? MORE
Yes, all residences in the Republic of Ireland that have a Natural Gas supply can be supplied with Natural Gas from Flogas.
How much will I save? MORE
You can save 7% on your old Bord Gáis bill (and up to 20%* if you choose Direct Debit). Click here for a rate comparison
* Terms and conditions apply. Discount valid for a period of 12 months. Offer available to new customers only.
How do I switch to Flogas? MORE
1850 306 800
to switch easily and in minutes!
Mon-Fri 9.00am - 5.30pm
Flogas Natural Gas Ltd., Knockbrack House, Matthews Lane, Donore Road, Drogheda, Co.Louth, Ireland.
* Offer available to new cusomers only. Discount valid for a period of 12 months. An early exit fee of Euro 50 (incl vat) applies. Terms and conditions apply.
Will it cost anything to switch to Flogas? MORE
No, you keep the same meter and appliances. There is absolutely no disruption in fact the whole process is systematic and completed in seconds. You should get a closing bill from BGE in the coming days and then your next bill will be from Flogas.
What will I need to switch online? MORE
You will need:
- A recent Natural gas bill
- Your Bank details for completing a Direct Debit mandate form
- An up to date meter reading (How do I get this?)
Will I need a new gas meter? MORE
No. Bord Gáis Networks manage the Natural Gas Network/Grid and is also responsible for all networks (meters/pipelines etc.), therefore you will NOT need a new meter.
Is there a disruption to my gas supply when I switch to Flogas Natural Gas? MORE
No. Changing over is seamless. There will be no disruption to your gas supply.
If Bord Gáis announce a price cut/rise, will you also be reducing/increasing your prices? MORE
Our prices are not directly linked to Bord Gais prices, however during your initial 12 month period with Flogas we will ensure that you continue to receive your discount relative to the prevailing Bord Gais price. Flogas residential gas prices remain cheaper than those of Bord Gais.
Will there be a price increase after the first year? MORE
New customer discounts are guaranteed for a period of 12 months, after which you may select one of our other tariffs, else revert to our standard tariff. The major influence on tariff rates are international gas supply costs and exchange rates. Flogas residential gas prices remain cheaper than those of Bord Gais.
Where will my bills come from and how often? MORE
You should get a closing bill from BGE in the coming days and then your next bill will be from Flogas. We invoice our Residential customers every two months.
If I am unhappy am I locked into a contract with Flogas? MORE
There will be an exit fee of 50 euro including vat for any customer who closes their account within the first 12 months.
Will Flogas service my boiler? MORE
Flogas do not provide any appliances or the servicing of same, however should any of our customers require same we will provide them with the details of a registered installer in their area for assistance
What happens to my DSFA allowance with BGE if I switch to Flogas? MORE
Once you sign up with Flogas you notify the DSFA in writing that you have changed to Flogas, on the letter you need to confirm you PPS no. date of changeover and meter reading, the DSFA will then move your allowance to Flogas so you get the same entitlement as before.
How do I pay a Bill? MORE
Direct DebitDirect Debit is the easiest way to pay your bill, no more cheque writing, posting payments or long queues in the post office.
To set up a direct debit please download, complete and return this form (28KB PDF).
There are currently 2 types of Direct Debit payment options:
A – Bill pay. This is where the full amount of your bill is deducted from your account 14 days after bill issuance.
B – Payplan. This is where the total of your gas bills for the coming year is estimated and divided into 12 equal monthly payments, this payment is then deducted on the last working day of each calendar month.
Post OfficeYou can pay your gas bill in any outlet where you see the PAYPOINT sign. Remember to bring along either your bill or a Flogas Natural Gas Easy Pay card with you. To order an easy pay card please contact our customer accounts team on 041 9874800.
By PostSend your Cheque, Bankers Draft or Postal Order made payable to Flogas Natural Gas together with details of your account number, name and address to Flogas Natural Gas, Knockbrack House, Matthews Lane, Donore Road, Drogheda, Co.Louth, Ireland.
Internet/Telephone BankingMost banks and building societies have facilities to let their customers pay their bills on-line or by telephone banking. Flogas Natural Gas can be paid by direct internet banking with some banks. For further information please contact our accounts team on 041 9874800.
Finding it hard to pay your Gas bill?If you are experiencing a time of financial difficulty and finding it hard to pay your gas bill, please contact our accounts team on 041 9874800 to discuss a special re-payment schedule. Once the arrangement has been made on your account and you maintain the agreement supplies will not be disconnected from your home.
How do I read my Meter? MORE
Estimated readings are based on previous consumption, any necessary adjustment will be made when an actual reading is obtained which would usually be on your next bill.
Taking your own Reading
Phone it in to our customer support team on 1850 306 800. Please be sure to confirm your address and meter number (see right).
Alternatively you can download and complete the METER READING FORM (540kb PDF) and return it to us at Flogas Natural Gas,Knockbrack House, Matthews Lane, Donore Road, Drogheda, Co.Louth, Ireland.
Alternatively you can submit a meter reading by completing the form at the link below:
How do I understand my Bill? MORE
How do I stay safe? MORE
In an emergency call the 24 hour Bord Gáis Emergency Service Line
Download our safety leaflet (512kb PDF)
GAS SAFETY – IF YOU SMELL GAS DO NOT IGNORE IT
- Phone Bord Gáis immediately – if your phone is in the immediate area, it may be unsafe to use it.
- Turn off the gas at your meter and appliances
- Open doors and windows
- Do not smoke/use naked flames/light switches/door bells.
- Check with premises nearby
- Do not use bath water heaters whilst in the bath
- Do have central heating boilers serviced every year
- Do have open flue appliances serviced every year
- Do have other appliances serviced regularly
CARBON MONOXIDE POISONINGIT IS COLOURLESS, ODOURLESS AND HAS NO TASTE. IT IS A KILLER.
CARBON MONOXIDE POSIONING IS CAUSED BY FUMES FROM FAULTY HOME HEATING APPLIANCES.
WHAT IS IT?
Carbon monoxide can be given off by any appliance which burns a fossil fuel such as gas, coal or oil. It can enter your home if: your appliance is faulty, or the room is not properly ventilated, or the chimney or flue is blocked.
WHAT TO DO?
Ensure your appliances are correctly installed and regularly serviced.
Ensure the rooms in your home containing appliances are properly ventilated - never block vents.
Make sure all chimneys and flues are regularly swept and kept clear.
Carbon Monoxide detectors / alarms are available in all good hardware stores. These provide an extra safety precaution, but never rely entirely on them.
If you have a problem contact your fuel supplier.
SOME DANGER SIGNS
Sooty stains on or just above appliances.
Appliances that burn slowly, badly (floppy flames), or go out.
Condensation or dampness on walls in the room once the appliance is lit.
HOW DOES IT MAKE YOU FEEL?
Carbon monoxide sometimes makes people feel ill. If you develop any of the following: drowsiness - headaches - chest pains - sudden giddiness when standing up - sickness, diarrhoea and stomach pains - stop using your appliances and ask your doctor to check for carbon monoxide poisoning.
For further information, call
Click here for more information on Carbon Monoxide
DOWNLOAD THE PDF
IMPORTANT INFORMATION REGARDING YOUR GAS INSTALLERFor Safety reasons it is now a crime for anyone other than a Registered Gas Installer to carry out Gas Work in your home.
Click here to find a RGII Gas Installer.
IMPORTANT SAFETY NOTICE FOR USERS OF BEKO, FLAVEL AND LEISURE COOKERSRisk of Carbon Monoxide Poisoning on some Cookers - Please read this Safety Notice
Click here to download this Safety Notice.